We would like to express our deep gratitude for the support and advice you provided to our family as we negotiated the Personal Independence Payment Tribunal procedure for our son.

The inconceivable amount of stress endured by our family at this time was lessened and the service you, not only within office hours but extending yourself beyond that, provided us the strength to continue. Without this we may have withdrawn and denied our son the support he needs.

Again, please accept our thanks for the invaluable service you offer.